Refund & Cancellation Policy

Last updated: 1 July 2026

This policy explains how refunds and cancellations work for services provided by Station Omega Ltd ("we", "us" or "our"). All amounts are in pounds sterling (GBP, £).

1. Consulting and development services

Professional services are typically billed against an agreed proposal or statement of work. Where you cancel an ongoing engagement, you will be charged for work performed and any non-cancellable costs committed up to the date of cancellation. Deposits paid to reserve capacity are applied to that work.

2. Deposits and milestones

Fees paid for work already completed and accepted, and for delivered milestones, are non-refundable. Any prepaid amount not yet earned at the point of cancellation will be refunded to your original payment method.

3. Ecommerce and digital products

For physical goods sold through stores we operate, our standard return window is 14 days from delivery for unused items in their original condition, in line with UK consumer law. For digital products or services that begin immediately, you acknowledge that your right to cancel may be lost once delivery or performance has started with your consent.

4. How to request a refund

To request a cancellation or refund, email station.omega@pm.me with your order or invoice reference and the reason for your request. We aim to acknowledge requests within 2 business days.

5. How refunds are issued

Approved refunds are issued to the original payment method within 5–10 business days. The time for funds to appear depends on your bank or card issuer.

6. Your statutory rights

This policy does not affect your statutory rights under the Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013.

7. Contact

Questions about refunds or cancellations can be sent to station.omega@pm.me.